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Goal 1

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Provide services, programs and technology that are responsive to needs of the community and various audiences within the community

Objective 1A

Develop the website into a premier source of information and a delivery mechanism for the library's collections, services and programming
Supporting Activity Time Frame
Develop an intranet for staff and public use Jan 2010 - Dec 2011
Increase online service options for patrons, including registration for library accounts and programming, payment of bills and gifts, applications for meeting room use and interlibrary loan requests Jan 2010 - Dec 2011
Implement online interactive services for the provision of information and reference, including instant messaging for reference and mobile web services Jan 2010 - Jun 2011
Integrate social networking resources beyond publicity into programming and services Jan 2010 - Ongoing
Implement provision of online tutorials to teach the general public about basic PC use and general introductions to applications such as email, social networking, and internet resources/searching Jul 2010 - Jun 2011
Explore provision of programming via digital audio and video downloading, streaming and podcasting or other means as technology develops Apr 2010 - Mar 2011
Routinely assess content, structure and use of website and intranet; and revise as appropriate Jul 2010 - Ongoing
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