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Goal 2

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To position library staff to provide high quality and responsive service to users and to each other

Objective 2A

Expand current basic training for new staff
Supporting Activity Time Frame
Include additional basic library initiatives on operations in orientation (such as safety & security, telephones, office software, share drive/intranet, and library's website) using in-person and/or online tutorials as appropriate Jan 2011 - Ongoing
Implement ongoing basic readers' advisory classes Jun 2010 - Ongoing
Implement standards for training coverage and timeframes Jan 2011
Implement ongoing early literacy training for new children's librarians, branch managers, and branch children's coordinator and specialists Jan 2011
Explore online delivery of staff training Jul 2011 - Jun 2012
Measure outcome, evaluate training and revise as needed Jan 2011 - Ongoing
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