New Library Information
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Goal 2
To position library staff to provide high quality and responsive service to users and to each other
Objective 2C
| Supporting Activity | Time Frame |
|---|---|
| Develop and implement shared expectations related to internal and external customer service for all staff | Jan 2011 - Dec 2011 |
| Create tools and process for ongoing feedback of customer service with appropriate follow up | Jan 2011 - Dec 2011 |