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Goal 4

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Remove barriers to service in policies and procedures

Objective 4A

Increase organizational flexibility and innovation to adapt to patron needs by empowering staff at the direct service level to make individual decisions and exceptions to policies to satisfy service needs of individual patrons
Supporting Activity Time Frame
Establish parameters and general guidelines for conduct Aug 2010 - Dec 2010
Implement a means for direct service staff to communicate decisions to managers Aug 2010 - Dec 2010
Implement a means for managers to review decisions for possible policy or procedural changes Aug 2010 - Dec 2010
Evaluate effectiveness Jan 2011 - Ongoing
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