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Goal 4

Remove barriers to service in policies and procedures

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Objectives

Objective 4A

Increase organizational flexibility and innovation to adapt to patron needs by empowering staff at the direct service level to make individual decisions and exceptions to policies to satisfy service needs of individual patrons more information...

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Objective 4B

Develop process to review, prioritize and revise circulation, public and records retention policies on ongoing regular basis more information...

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